Reply To: XQ-50 Pro firmware download problem.

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#1777
xDuoo official
Keymaster

Sorry for the inconvenience, we are always would like to solve every customer’s issue.

Due to the affect of Covid-19, it is difficult to send it to your country this year via registered mail, we try to send it to you twice, but every times it is failed.

The first time is returned.

The second time is on August 24, the tracking number was sent to you at that day, please check your email. ( If you don’t receive the tracking number, please check the spam folder). And from the tracing result, the item already arrived Turkey, but again, we don’t know why it is returned.