i have same problem. already send email but still have not received answer from your engineer.
Sorry for the in-convenience, our engineer will reply your email asap. Thanks for your time.
I contacted support, they got back to me within a couple of days and are in the process of shipping me a replacement, hopefully they will do the same for you.
thank you for your explained.
they reply my email with shipping me a replacement also.
but now is out of stock, need to waiting for it restock then they will send.