Battery replacement, warranty from México…

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  • #3366
    Nazgul_Sheik
    Participant

    Hello, I live in Mexico City, in Mexico.

    I purchased my xDuoo x10 player through Ali Express on November 12, 2020 and it arrived at my home on approximately December 15, 2020.

    For several months now, the battery drains very quickly, it lasts LESS THAN AN HOUR in continuous playback …

    I have a one-year warranty and I need to validate it so that my battery can be replaced, but I don’t want the process to be too long …

    Could you please explain how you can help me replace my battery with my warranty? How long would this process take and what do I need to do …?

    I detected problems with the battery life for several months but to this day, it doesn’t really last an hour …

    I send a messsge from “Contact Us” un this website.

    Please help me, it cost me $ 130 dolars, not cheap for a bug like this …

    #3519
    xDuoo official
    Keymaster

    Hello, due to the express company restriction, we cannot ship out the battery right now. So, the best solution is that you send back the device to us, and we replace the battery for you. And it is free of charge.

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