QX-20 constant clicking/popping/buzzing

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  • #1433
    CassFurlong
    Participant

    Received brand new QX-20 in the mail today, and out of the box there was an electrical popping coming from the amp.

    There was no distortion or clicking sounds when I tested headphones directly to source, or to different amps.

    I tried using a different 3.5mm to 3.5mm cable from amp to source, as well as different headphones, the sound was still present.

    Is there a fix to this issue, or should I get it replaced?

    Thank you!

    #1456
    xDuoo Official
    Senior Moderator

    Hi, is there noise without connecting the input source?

    #1461
    CassFurlong
    Participant

    Yes, the noise happens when I plug the headphones in and turn the amp on without being connected to a source.

    #1509
    xDuoo Official
    Senior Moderator

    OK, We’ll send you a new one to try. Please send me your address to my email [email protected]

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