- June 6, 2020 at 2:52 pm #962KuiperParticipant
Hello, I have a TA-10 amp, and for a while the amp would intermittently turn off when the data stream was lost. I’ve had periods with no audio, and the data stream would remain, or just cut out. I figured this was maybe a firmware bug, so I had decided to update the firmware.
Following the instructions here, https://www.xduoo.net/forums/topic/xduoo-ta-10-usb-driver/
I had checked with my serial number, and used the “TA-10-A2″ firmware recommended in the post. I pushed the firmware, it said it was completed successfully, I exited the software, and power cycled the AMP. Then I did the USB driver install. Once I had restarted my computer, I had no audio output from the TA-10. I was worried that maybe the firmware update had blown out my headphones, or the tube I had in the AMP. Swapping both, I saw no change. I figured then, maybe it’s a driver issue with Windows. However, Windows still recognizes the AMP, and the AMP recognizes a data stream. I still swapped computers, to one without the TA-10 drivers. It picked them up from a Windows update, and was recognized but again, no output. Today, I connected some RCA cables to the AMP, and have output bypassing the Xduoo DAC. Today the AMP works, but I need the DAC.
Is there a way to roll back the firmware? Also the XMOS software used to push the firmware no longer recognizes the AMP/DAC, but the Xduoo control panel does. I’m in a very weird position, I don’t want to RMA the AMP, but I might have to.June 6, 2020 at 6:06 pm #1020xDuoo OfficialSenior Moderator
Can you open the bottom cover and take a picture for me? Let me confirm which version of TA-10June 9, 2020 at 12:02 am #1027KuiperParticipant
Sure thing, I’ve also included the serial number since it may help. Unfortunately, I don’t see any identifying markers on the board.June 9, 2020 at 12:03 am #1037
Ok, we will contact you via email.June 23, 2020 at 10:18 pm #1098DimberkoParticipant
Hello, can you share the solution if you got one? I have the same problem regarding Xduoo-TA10… I’ve created a post on this forum, but it is still waiting for a moderation for 4 days so it is not posted yet…June 23, 2020 at 10:20 pm #1102
Sorry for the late reply.
In most case, in order to fix this issue, we will send you a chip, and you need to solder the chip by yours. Shall we contact you via the email address you left on the forum directly to solve the issue ?June 28, 2020 at 10:54 pm #1113DimberkoParticipant
Yes, contact me via my registration email please.June 28, 2020 at 10:54 pm #1139
Ok, we will contact you asap.
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