September 25, 2020 at 2:33 pm #1715
Okay, then it should be an error when upgrading to V0.1.6 and restore it.
so it need to be sent back for repair, can you email me? Send address to my mailOctober 10, 2020 at 10:55 am #1723
What is the email address which I should send my address to?October 10, 2020 at 10:56 am #1774
Please send the message via contact us on the website for repairing.October 10, 2020 at 11:02 am #1747cukturParticipant
I know here is the wrong place to ask but I am not good at this forum staff.. and feel really sad about losing my lovely xduoo05’s usb part..
I have a first version of xduoo 05 . a few months ago , while updating its firmware something strange happened and the usb section of my 05 is gone.. 🙁 ı am sure about using the right files but .. its gone..
ı wrote this problen on your twitter support account and the personel named Sam told me he will send a usb module for free if I could change it .. and still waiting for his cargo 🙂 its been 5 months and still waiting..
anyway.. all want to learn is, is there a soloution for an xduoo with a bricked usb ?
when I connected the device to pc, phone tablet or anything via usb nothing happens .. it still works great on aux and spdf inputs.. but no usb.. is there a recover file or something that I could do?
ı hope you could help me.. because I really love my xduoo.. and want it back ..
thanks by now..October 10, 2020 at 11:11 am #1777
Sorry for the inconvenience, we are always would like to solve every customer’s issue.
Due to the affect of Covid-19, it is difficult to send it to your country this year via registered mail, we try to send it to you twice, but every times it is failed.
The first time is returned.
The second time is on August 24, the tracking number was sent to you at that day, please check your email. ( If you don’t receive the tracking number, please check the spam folder). And from the tracing result, the item already arrived Turkey, but again, we don’t know why it is returned.October 19, 2020 at 6:38 am #1850
I always got this error when trying to submit in contact_us page.
“There was an error trying to send your message. Please try again later.”
Please suggest address which I should send my XQ50-Pro to repair with all detail.
BTW, should I wait for next firmware update due to I have other DAC?
October 23, 2020 at 11:00 pm #1917October 23, 2020 at 11:03 pm #1918
- This reply was modified 1 week, 3 days ago by xDuoo official.
Hi,all, if there are any unsolved problems, please send an email to [email protected], he will help youOctober 25, 2020 at 11:44 pm #1896
Failed case when trying to flash firmware again after flash V0.1.6 and reinstall the Saved(Original) one.
- Downgrade to V0.1.4 (see Clip https://www.youtube.com/watch?v=b8M2CSNG8G8 )
- Downgrade to Saved (see Clip https://www.youtube.com/watch?v=SLuhgTEQnjs )
- Reinstall V0.1.6 (see Clip https://www.youtube.com/watch?v=3e68jb6z9A4 )
All can’t bring my XQ50-Pro back.October 25, 2020 at 11:45 pm #1927
Please contact our engineer via email service at xduoo dot .com directly.
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