Before requesting service
Prepare the exact product model, proof of purchase, order number or dealer details, serial number when available, and a clear description of the issue.
Customer Care
Warranty & After-Sales Service
xDuoo provides support for verified product faults and order issues. Requests are assessed using the product, purchase and fault information supplied.
Damaged or incorrect orders
If an order arrives damaged or contains an incorrect item, contact xDuoo promptly. Keep the product, packaging and shipping label available for review.
Product faults
The support team may request troubleshooting details, photos or video before confirming the appropriate service solution.
Returns
xDuoo does not offer an automatic 30-day return program. Do not send a product back without receiving return instructions from xDuoo or the authorized seller.
Questions? Contact service@xduoo.com.